Politique de remboursement
Last updated: October 3, 2026
We want you to love your lashes with Naria. If you are not happy with your purchase, you can ask for a return and refund under the terms below.
30-day return window
You can request a return within 30 days of the date your order was delivered. Requests made after those 30 days are not eligible.
Opened mascara is welcome
We know you can only judge a mascara by wearing it. Opened and used products are eligible under our satisfaction policy, as long as you contact us within the 30-day window.
How to start a return
- Email info@nariabeauty.com with your order number and the reason for your return.
- We reply with a Return Merchandise Authorization (RMA) and the address to send your item to. Please wait for this email before shipping anything back; returns sent without an RMA may not be processed.
- Pack the item securely and send it to the address we give you. We recommend a tracked shipping method, because we cannot refund returns that never reach us.
Return shipping
The customer pays return shipping, unless the return is caused by our mistake or a defective product, in which case we cover it. There is no restocking fee.
Refunds
Once your return arrives and has been checked, we email you to confirm. Approved refunds go back to your original payment method within 5–10 business days of us receiving the item. Your bank or card issuer may need a few extra days to show the credit. Original shipping charges are non-refundable unless the return is due to our error.
Damaged, defective or wrong items
If your item arrives damaged, defective or incorrect, email us within 7 days of delivery with a photo. We will send a replacement or give you a full refund, including any return shipping, at no cost to you.
Exchanges
Because Naria currently offers one product, we usually refund rather than exchange. For a damaged item, the fastest fix is a free replacement — just contact us.
Questions?
Email us at info@nariabeauty.com.